MyLifeTouch has always strived to provide services in a manner that respects the dignity and independence of people with disabilities. We have established policies and procedures to ensure the provision of goods and services to all our clients and photographic items in accordance with this core value.


MyLifeTouch policy is to remove barriers to full access to our products and services where possible and to develop products and services with accessibility standards in mind. Lifetouch strives to ensure that its facilities are accessible to people with disabilities, including access to our websites.

Frequently Asked Questions:

Where can I find my photo ID?

You will find the identity photo and the security code on the order form. If the order form includes photos of your child, for example. B. a security code in the payment amount field on the order envelope, as shown in example B.

Is the class photo available in digital format?

No, the class photo is only available for printing.

How can I order additional prints and products?

You can order additional prints, select additional products, or digital images at PreschoolSmiles.com. After purchasing a digital image, it will be available on Shutterfly.com. Here’s what to expect as MyLifeTouch is part of the Shutterfly family:

  • Record milestones with Lifetouch.
  • Protect your photos with free unlimited photo storage from Shutterfly.
  • Share the moment with easy access to your digital photos.

MyLifeTouch - Picture

What is the resolution of a digital image?

Images are 2400×3000 pixels at 300 DPI. Digital images print best at 8 “x 10”.

When will my digital photo be delivered?

Digital images are available approximately 2-4 weeks from the day the image was taken after your central order has been processed.

If you have an account, you can check the status of your digital image on the “My Orders” page. An orange banner will alert you and let you know if your digital image is still being processed or can be downloaded via Shutterfly.

Do I get a discount if I order more than one package?

Yes, buy a complete package and get a discount on all additional packages. You will find the promotional code on the back of the printed order form.

How can I get a refund?

We apologize for any inconvenience. Contact our customer service online, use the chat tab on the left side of the screen (if available), or call 877.381.8276 so we can resolve the issue immediately.